Track 3
Run the Operation
Great medicine needs a calm operation underneath it. This track is about schedules, workflows, and the weekly rhythm that replaces daily firefighting.
Core lesson
The 45-minute weekly leadership meeting
Same day, same time, same agenda — every week. Keep it tight:
- Scorecard (10 min): last week’s numbers, on or off track
- Priorities (10 min): the top three things that must move this quarter
- Issues (20 min): solve the most important problems, not all of them
- Wrap-up (5 min): who owns what, by when
The meeting isn’t the point. The decisions — and the follow-through — are.
Coming to this track
- Fixing appointment bottlenecks
- Building systems that run without you
- Delegation for owners who hate letting go
- Managing two (or more) locations
Run the Operation: articles and guides
Articles
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How I Use AI to Help Run Two Veterinary Hospitals
How I use AI as a business assistant across two hospitals: dashboards, equipment calls, HR docs, delegation, and the guardrails I never skip.